Shipping policy

Processing & Shipping Times for Handmade Products: 

This includes our handmade/handcrafted line of products, which include our Infused High-Vibe Candles, Vibe Reset Smudge Kits, Bath soaks, and Magical Crystal Sets.

All orders are processed within 2-10 Business Days.
(This excludes weekends & holidays)

Delays are still possible due to Covid-19.
Large orders can delay processing time. 

To protect the sacred traditions practiced by ancient cultures, it requires us to spend additional love, effort, & time creating our handmade products.

All Candles are handmade in small amounts with natural soy wax & hand decorated with Herbs, Flowers, & Crystals.

Soy wax takes time to cure after making. Processing time will depend on the items in your order along with inventory. 

We must ensure all products that include soy candles / crystals have had enough cure time, & have been properly blessed &/or charged.

If you place an order that includes handmade products without candles and wish to have your items before the estimated shipping times below, please email us directly at contact@prettyinbliss.com .

We will do our best to accommodate in processing your order immediately upon request. 

PROCESSING TIME IS DIFFERENT FROM SHIPPING TIME.
Once your order has been processed it is shipped.

SHIPPING USA & CANADA ORDERS - USPS 

Shipping rates and delivery estimates

AVERAGE SHIPPING TIME: 1-4 BUSINESS DAYS  + FREE TRACKING UPDATES ON PRIORITY AND EXPRESS SHIPPING METHODS.

Shipping costs are calculated and displayed at checkout

Shipment method	Estimated delivery time	Shipment cost
USPS Standard/ Ground	2-8 business days	calculated at checkout (free on orders over $100 ) + tracking available
USPS Priority	1-4 business days	calculated at checkout + free tracking updates
USPS Express	1-2 business days	calculated at checkout + free tracking updates

SIGNATURE UPON DELIVERY REQUIRED FOR EXPRESS SHIPPING.
All orders $100 and up are shipped USPS Standard or Priority. Delays are still possible due to Covid-19.

Domestic Shipping Policy

Signature is not required on delivery. If you will not be home at time of delivery, package will be left in safest location determined by your mail carrier.

If you do not want your package left out, contact USPS or UPS with your shipping details to request a pick up or schedule a specific time for delivery.

International Shipping Policy

We currently ship to US & Canada ONLY – however this will change in the future.

Shipment to P.O. boxes or APO/FPO addresses

We do accept orders shipped to PO boxes and APO/FPO or U.S. territories.  These will ship via USPS only.  Any orders requiring express shipping methods will require a physical delivery/shipping address.  If you do not supply this information, you will be contacted for it and this may cause delays in shipping time. 

Shipment Confirmation and Order Tracking

All shipment methods come with tracking. Please note that choosing Express Mail means a signature at delivery will be required. 

Note that regular shipping options will not require a signature, and packages will be left in any "secure" location determined by the mail carrier who's delivering your package. If you do not live in a secure location, we recommend Express Mail so that a signature upon arrival is required before package is left. 

• We are not responsible for lost packages that occur in the mailing system.
• We are not responsible for incorrect address(s) entered by you as the customer.
• A restock fee will be charged if you do not claim your item and it is returned to us.  The charge will be 25% of the total charge per item.

Customs, duties, and taxes

SHOP PRETTY IN BLISS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Processing Time

Processing time is different from shipping time.  Please allow an estimated 2-7 business days for processing. This does not include weekends or holidays.

Please remember the list below has an impact on processing time for handmade products:

• All of our Candles are handmade in small amounts with natural soy wax . We must allow the proper time needed for our soy candles to cure fully before shipping. 
• We use good vibe energy only to create our homemade products – ensuring that each product  with crystals have been properly blessed and charged requires additional time with each product.

 

Shipping

We process, deliver, and ship all packages Monday through Friday (excluding holidays). 

After your order has been processed, you will receive an email notification, followed by details for shipments and tracking info. 

Processing time may be delayed if there's an issue with the shipping address you've provided, and/or your order is flagged as a risk (additional time is needed to ensure the security of credit information provided).  In this case, proof of identification for the billing information received may also be required. 

In the event there is an issue you will receive an email notification with details/steps to resolve the problem.

Once you have placed your order, we can not revise or change shipping options.

Separate packages
In some situations, an order may be split into different packages for any of the following reasons:

•  Weight restrictions for regular shipping (regulated by the post office)
•  Products on backorder (this is rare, but we will always reach out to you directly if this occurs)

You will receive a tracking number for each package in your order.

Cancellation of Orders/Pre Order Items and Out of Stock Items
Shop PRETTY IN BLISS will contact the customer in the event of any issues regarding out of stock inventory and/or backordered items. 

Orders can not be cancelled after 24 hours of being placed. Any approved exceptions for cancellations will incur a 20% fee to process. (Unless we have notified you about an inventory issue)

We will not approve cancellation requests after an item has already shipped. No exceptions.

 

Policy and Terms

By placing an order at Shop PRETTY IN BLISS you are indicating that you are the true card holder and/or authorized to use the card for purchases made. You are responsible for original shipping charges, any applicable custom import fees and the cost of return shipping back to Shop PRETTY IN BLISS.  This also applies to any shipments that are unclaimed by you at delivery. 

Our products include spiritual references intended to inspire & promote natural healing methods. The results we expect cannot be guaranteed, and will vary depending on each individual person and beliefs. Our products are not intended to cure existing conditions or to replace medical care. 

Shop PRETTY IN BLISS is not legally responsible for injuries or damages that could occur from the use of our products. When purchasing products from Shop PRETTY IN BLISS, you are agreeing to the above terms. 

 

Returns & Exchange Policy (if applicable)

We currently do not accept returns unless the item received is defective or you've received the wrong item. 

To start a return, email contact@prettyinbliss.com to request a return. Items sent back to us without first requesting a return will not be accepted.

Damages and issues 
Please inspect your order upon reception and contact us within 1 week if the item received is defective, or if you receive the wrong item, so that we can evaluate the issue and make it right.

PRETTY IN BLISS is not liable for any products damaged or lost during shipping. If you received the wrong item or your order is damaged, please contact the shipment carrier and our support team directly at contact@prettyinbliss.com to file a claim. Please save all packaging material and damaged goods before filing a claim and make sure to include images so that your return can be accepted in our system.

Exchanges (if applicable)
We only exchange items that are defective or damaged. The fastest way to ensure you get what you want is to request to return the item you have (as long as it's defective/damaged), and once the return is accepted, make a separate purchase for the new item.

Can I exchange an item for a different size/color?

Because our products are made to order, we don't offer exchanges. 

If you’re unsure which size would fit better, always check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@prettyinbliss.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Refunds (if applicable)
This applies to those who've received a defective item, requested a refund from us at contact@prettyinbliss.com, and have been approved/found eligible for a refund. 

Items sent back to us without first requesting a return will not be accepted.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

Return Shipping
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you are approved and receive a refund, the cost of return shipping will be deducted from your refund. 

The time it may take for your exchanged product to reach you will vary based on your location. 

When shipping items back over $100, we recommend you use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that your returned item is received/sent back to us successfully.

Last updated: October 12, 2021

For more information, please email contact@prettyinbliss.com

TERMS OF SERVICE

OVERVIEW
This website is operated by Shop PRETTY IN BLISS. Throughout the site, the terms “we”, “us” and “our” refer to Shop PRETTY IN BLISS. PRETTY IN BLISS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Disclaimers –

Our products include spiritual references intended to inspire & promote natural healing methods. The results we expect cannot be guaranteed, and will vary depending on each individual person and beliefs. Not intended to cure existing conditions or to replace medical care. 

Shop Pretty in Bliss is not legally responsible for injuries or damages that could occur from the use of our products. When purchasing products from Shop Pretty in Bliss, you are agreeing to the above terms. 

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, scroll up to section titled "Privacy Policy" 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Shop Pretty in Bliss, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Shop Pretty in Bliss and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us directly at contact@prettyinbliss.com.

Last updated: May 10, 2021